Where can utilities use industrial AR?
Potential applications include substations, plants, water assets, distributed equipment, commissioning, inspection and remote troubleshooting.
Industry Application
AR Glasses for Utilities Field Maintenance
Connect distributed field teams with specialists and approved task information across utility assets and service locations.
Distributed operations
Utilities often maintain geographically dispersed assets while specialist knowledge remains concentrated in a limited number of people.
Remote expert support
Field workers can share visual context, discuss equipment condition and receive guidance without waiting for an expert to travel to every site.
Inspection and knowledge access
AR can support inspection, commissioning, guided work and access to approved information when aligned with site, network and safety requirements.
Recommended pilot
Choose a recurring field task across multiple locations. Baseline travel, response time, repeat visits, task duration, first-time-fix rate and user acceptance.
Application to evaluate: a water-treatment inspection route
Give the technician an approved sequence of inspection points, reference values and escalation rules. Capture observations at the asset and involve an expert when a reading or equipment condition needs interpretation. Report generation, meter recognition and maintenance-system transfer require separately validated software and integration.
Compare the pilot with the current inspection method: time spent documenting findings, repeated data entry, missing records and time to specialist advice. For dispersed EMEA assets, test coverage and define a safe fallback when a live connection is unavailable.
Explore digital work instructions, Remote Eye remote support and a task-based evaluation.
Frequently asked questions
Does AR require continuous connectivity?
Live remote support requires suitable connectivity. Offline information workflows depend on the selected application and configuration.
How is value measured?
Compare expert travel, response time, task duration, repeat visits, first-time-fix rate and user acceptance against a baseline.